Help & support
Write to us any time. We aim to respond within two business days.
On your iPhone, open Settings › your name › Subscriptions › Victory, then tap Cancel Subscription. You can also open it from Victory: Profile › Settings › Manage subscription. Cancel at least 24 hours before your trial or current week ends to avoid the next charge. You keep access until the end of the period you've paid for.
Sign in to Victory with the same account, then tap Restore Purchases on the membership screen or in Settings. Make sure you're signed in to the App Store with the Apple ID you subscribed with.
Apple handles all App Store payments and refunds. Request one at reportaproblem.apple.com.
New subscribers who haven't used Victory's trial before with their Apple ID. The app only shows the trial when Apple says you're eligible.
In Victory, open Profile › Settings › Delete my account. This permanently deletes your account, your content, voice recordings and photo. It can't be undone. Deleting your account doesn't cancel your subscription; cancel it in your iPhone's Settings first.
Yes: Profile › Settings › Erase all my data.
Profile › Settings › Privacy. When it's off, nothing is sent to our AI providers; Victory writes from built-in text on your iPhone and your device voice reads aloud.
In your private Victory account, so it's there on any iPhone you sign in to. See our Privacy Policy for details.
Studio narration downloads the first time you play something, then works offline. If it can't load, your device voice reads instead. Check your connection and try again, and make sure your iPhone isn't on silent with the volume down.